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At The 12 Soap Company, we believe that customer care is more than just answering questions or addressing concerns - it's about being there for our customers every step of the way, from the moment they first discover our products to the moment they use them.

Our goal is to make your experience with us as seamless and enjoyable as possible. From the moment you make your purchase, we'll make sure that your order is processed and shipped out as quickly as possible. We take pride in our soaps, and we want you to receive them in perfect condition.

We are always available to answer any questions you may have about our products, and we'll provide you with detailed instructions on how to use them. Once you start using our soaps, we'd love to hear your feedback, whether it's a compliment or a suggestion for improvement. We take all feedback seriously and use it to improve our products and services.

We are here for you every step of the way, and we're committed to ensuring that you have an excellent experience with our company. We hope you enjoy using our soaps as much as we enjoy making them.

Customer Care

At The 12 Soap Company, we understand that your personal information is valuable and we take the protection of it very seriously. We want to assure you that we are committed to ensuring that your personal information is secure and used in accordance with the law.

When you make a purchase from our website, we collect certain information such as your name, address, email address and payment information. This information is used to process and ship your order, as well as to keep you informed about the status of your order. We may also use this information to send you promotional materials or special offers.

We use third-party banking systems to process payments and we do not store any financial information on our servers. We will only share your personal information with third parties if it is necessary to process your order, such as shipping your package. Your personal information will not be shared, rented, or sold to any other third parties.

To ensure the safety of your personal information, we use appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information. We also use secure servers and encryption to protect your information when it is being transmitted over the internet.

We will only contact you after your purchase is completed successfully and only if it's necessary, such as to confirm your order, update you on the status of your order, or to address any issues or concerns you may have.

We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law.

We encourage you to read this privacy policy carefully, and if you have any questions, please feel free to contact us at any time. Your trust is important to us and we will continue to work hard to earn it every day.

Privacy & Safety

  • Credit / Debit Cards

  • Cash & Check (In Person Only)

Payment Methods

Store Policy

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